SHIPPING
Important Notice
Order Processing Time
We strive to process and dispatch all orders within 1-5 business days (pre-order items excluded). Delivery estimates are approximate and may vary based on third-party logistics providers.
Beyond Seller Control (Refunds or Reshipments Are Not Available in the Following Cases)
1. Unpaid Tariffs
The parcel will be destroyed if the customs duties are not paid on time
2. Customs Delays
Delays in inspection or clearance by local customs
3. Address Errors / Change of Address
Incomplete or incorrect apartment numbers, ZIP codes or street names, and post-order address changes
4. Post-Delivery Losses
If the shipment is marked as delivered
5. Parcel Refusal
When the recipient refuses to accept delivery of a parcel
Worry-Free Purchase (Shipping Insurance)
Shipping insurance is available in select countries and covers eligible delayed, damaged, or lost parcels. Click here for details.
Regarding unexpected customs processing delays, we suggest allowing time for clearance.
We are happy to help if you need any assistance, kindly reach out to us at cc@wiskiiactive.com.
Shipping & Delivery
We work hard to ensure that orders are processed and dispatched quickly. Please note that shipping times are estimates only and subject to third party services.
WISKII is not responsible for delivery delays, lost, or stolen packages beyond our control.
We offer Worry-Free Purchase (A shipping insurance covering delays, damages and loss of parcels) as an option for selected countries, click for more details or contact us at cc@wiskiactive.com for inquiries.
IMPORTANT NOTICE:
Shipping Time
The following information provides an estimate of the shipping timeframe for your order.
Regional Customs Clearance Requirements
Please follow the local customs policy and requirements when placing your order.
Additional Information
- Pre-Orders
1. Look for "anticipated restock date" above pre-order item descriptions.
2. To cancel your order before it ships, contact Customer Service at cc@wiskiiactive.com.
3. Available items in your order might ship first. - US Expedited Shipping
US customers have the option to select expedited shipping through DHL, with an estimated delivery time of 2-5 business days. - Additional Shipping Fees for Selected Regions
For shipping addresses in Islands, Argentina, Ukraine, Indonesia, Peru, India, Monaco, Colombia, Cyprus, Mexico and other countries, an extra shipping fee will be added. - Customer Responsibility
WISKII strives for smooth deliveries, but refunds/reshipments are not available for refused packages or incorrect addresses (double-check at checkout). - Customs
Customers are responsible for paying any applicable duties and taxes charged by customs upon delivery.
Important notice:The courier comapany may withhold or destroy your package if these fees are not paid. In such cases, WISKII will not provide a refund or resend the package.
Customs Delays:
* For delays due to customs inspections, we cannot offer a direct refund. Customers may choose to return the package for a refund after receiving it.
* If your order is held in customs, please contact customer service at cc@wiskiiactive.com for assistance.
If your region is not listed in the table above, kindly contact us at cc@wiskiiactive.com to inquire about the possibility of delivery to your address.