SHIPPING

Shipping & Delivery

We work hard to ensure that orders are processed and dispatched quickly. Please note that shipping times are estimates only and subject to third party services. WISKII is not responsible for delivery delays, lost, or stolen packages beyond our control.

We offer Worry-Free Purchase (A shipping insurance covering delays, damages and loss of parcels) as an option for selected countries, click for more details or contact us at cc@wiskiactive.com for inquiries.

Shipping Time

The following information provides an estimate of the shipping timeframe for your order.

Regional Customs Clearance Requirements

Please follow the local customs policy and requirements when placing your order.

Additional Information

• Pre-Orders
  1. Look for "anticipated restock date" above pre-order item descriptions.
  2. To cancel your order before it ships, contact Customer Service at cc@wiskiiactive.com.
  3. Available items in your order might ship first.
  
• US Expedited Shipping
  US customers have the option to select expedited shipping through DHL/Fedex, with an estimated delivery time of 2-5 business days.
• Additional Shipping Fees for Selected Regions
  For shipping addresses in Islands, Argentina, Ukraine, Indonesia, Peru, India, Monaco, Colombia, Cyprus, Mexico and other countries, an extra shipping fee will be added.
• Customer Responsibility
  WISKII strives for smooth deliveries, but refunds/resends are not available for refused packages or incorrect addresses (double-check at checkout).
• Customs
  Customers are responsible for paying any applicable duties and taxes charged by customs upon delivery.
  
  Important notice:The shipping carrier may withhold or destroy your package if these fees are not paid. In such cases, WISKII will not provide a refund or resend the package.
  
  Customs Delays:
  * For delays up to one month due to customs inspections, we cannot offer a direct refund. Customers may choose to return the package for a refund after receiving it.
  * If your order is held in customs for over a month, please contact customer service at cc@wiskiiactive.com for assistance.

If your region is not listed in the table above, kindly contact us at cc@wiskiiactive.com to inquire about the possibility of delivery to your address.