Dear WISKII team,
I believe I’ve finally figured out the root of the issue and found the original order details.
My boyfriend, Alfonso, made the payment from his account, and there were two separate orders placed — one for the skirt and one for the top. I’ve located the screenshots I initially attached to our conversation, as well as his payment confirmations.
Therefore, what I’ve been saying is correct: you have not delivered the top from my original order.
Moreover, this issue has been ongoing since February 13th (with the orders placed on February 7th). A previous manager also confirmed two complimentary tops as compensation for the significant delays on your side — I had attached screenshots to confirm this as well.
Please note: the complimentary tops were processed under a separate Order #WIS81783, but unfortunately they were also sent to the wrong address, despite me providing the correct delivery details several times from the very beginning of our communication.
The most concerning part is that you are now suggesting that one of the original orders was not paid for, which honestly feels quite unprofessional and comes across as a potential scam to me as a customer.
To summarise:
• You did not deliver the top from my paid order #WIS79829.
• The skirt from order #WIS79828 was delivered correctly.
• The two complimentary tops from order #WIS81783 were dispatched but sent to the wrong address.
I kindly ask you to:
• Please send me the missing top from my paid order.
• Please also resend the two complimentary tops that were promised as compensation.
Once this is resolved, we can finally close this matter.
Thank you in advance for your understanding and cooperation.
